Privacy Policy

Last updated: 8 July 2026

Lux International Real Estate is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and share your personal information when you submit an enquiry, complete a lead form, attend an event, book a consultation, request property information, or otherwise contact us about property opportunities.

For the purposes of data protection law, the data controller is:

Lux International Real Estate
Address: Bartle House, Oxford Court, City Centre, 9 Oxford Ct, Manchester M2 3WQ
Email: admin@luxinternational.co.uk
Phone: +44 7398 861569

1. Information We Collect

We may collect and process the following personal information:

• Your name

• Your phone number

• Your email address

• Your location or city

• Your property requirements

• Your budget range

• Your reason for buying, including investment, personal use, relocation, Golden Visa interest or other reasons

• Your preferred property type

• Your preferred contact method

• Your event attendance preferences

• Your investment preferences

• Details you provide during calls, WhatsApp messages, emails, meetings, consultations, forms or social media enquiries

• Information about your interaction with our adverts, website, landing pages and marketing campaigns

• Technical information such as IP address, device type, browser type, cookies and website usage data, where applicable

If you proceed with a property purchase or formal client relationship, we may also collect additional information required for compliance, identification, due diligence, source of funds checks, anti-money laundering checks, transaction records and legal or regulatory obligations.

2. How We Collect Your Information

We may collect your information when you:

• Complete a Facebook, Instagram, Meta or other online lead form

• Submit an enquiry through our website or landing page

• Contact us by phone, WhatsApp, email, social media or direct message

• Register interest in a property development, launch, offer, roadshow or event

• Attend a property consultation, roadshow, viewing, virtual meeting or in-person meeting

• Request brochures, prices, payment plans, availability, floor plans or investment information

• Speak with a member of our team

• Engage with our adverts, website, social media pages or marketing material

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry

• Contact you about the specific property, event, launch, offer or opportunity you enquired about

• Register your interest for property roadshows, consultations, viewings and events

• Arrange phone calls, WhatsApp conversations, video consultations and in-person meetings

• Understand your budget, buying reason, property preferences and requirements

• Send you property information, brochures, availability, pricing, payment plans and investment details

• Match you with relevant property developments, developers, projects or opportunities

• Follow up after calls, meetings, viewings, consultations or events

• Keep you informed about future property launches, investment opportunities, events and developer offers that may be of interest to you

• Manage our client relationships and internal records

• Improve our advertising, marketing, service quality and customer experience

• Comply with legal, tax, accounting, anti-money laundering, regulatory and business obligations

• Protect our business, clients, staff, partners and legal rights

4. Lawful Basis for Processing Your Information

We process your personal information under one or more of the following lawful bases:

Consent
Where you have given us permission to contact you, send you information, register your interest, or keep you updated about property launches, events, investment opportunities or marketing.

Legitimate Interests
Where it is in our legitimate business interests to respond to your enquiry, follow up with you, provide relevant property information, arrange consultations, manage client relationships, improve our services, and promote suitable property opportunities, provided your rights and interests do not override those interests.

Contract or Pre-Contractual Steps
Where we need to process your information to take steps at your request before entering into a potential client relationship, property reservation, sale, purchase or other agreement.

Legal Obligation
Where we need to process your information to comply with legal, regulatory, tax, accounting, anti-money laundering or other compliance obligations.

5. Marketing Communications

By submitting an enquiry, lead form or registration form, you agree that we may contact you about the specific property, development, event, roadshow, launch or opportunity you have shown interest in.

We may also contact you about relevant future property launches, investment opportunities, events, developer offers, market updates and real estate services that may be of interest to you.

We may contact you by phone, email, WhatsApp, text message, social media message or other communication channels you provide to us.

You can opt out of marketing communications at any time by:

• Replying “STOP” to a message

• Telling us during a call or message that you no longer want to be contacted

• Emailing us at admin@luxinternational.co.uk

You have the right to object to direct marketing. If you object, we will stop using your personal information for direct marketing purposes.

We may still contact you where necessary about an active enquiry, appointment, transaction, legal obligation or service matter.

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary to respond to your enquiry, arrange a consultation, provide property information, progress a potential purchase, or deliver relevant property services.

These third parties may include:

• Property developers

• Developer sales teams

• Sales partners

• Mortgage brokers or finance providers

• Solicitors, conveyancers or legal advisers

• Accountants, tax advisers or professional advisers

• Property management companies

• Event organisers or venue partners where required for event registration

• CRM, email, WhatsApp, phone, advertising and marketing service providers

• Website, hosting, analytics and technology providers

• Compliance, identity verification and anti-money laundering service providers

• Regulators, authorities, courts, law enforcement or government bodies where legally required

We only share information where it is necessary, lawful and relevant to your enquiry, property requirements, transaction, compliance obligations or the services being provided.

We do not sell your personal data.

7. International Transfers

Some of the property opportunities we discuss may relate to overseas markets, including Dubai and the United Arab Emirates.

Where necessary, your personal information may be shared with overseas developers, sales teams, service providers or professional advisers in connection with your enquiry, consultation, event registration or potential property purchase.

Where personal data is transferred internationally, we will take reasonable steps to ensure your information is handled securely and in accordance with applicable data protection laws.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy.

For general enquiries, lead forms and marketing contacts, we may keep your information for up to 24 months from your last interaction with us, unless you ask us to delete it sooner or we have a lawful reason to keep it for longer.

If you become a client, attend a formal consultation, reserve a property, purchase a property or enter into a transaction, we may keep relevant records for longer where required for legal, tax, accounting, regulatory, anti-money laundering, dispute-resolution or business record purposes.

Where applicable, anti-money laundering and customer due diligence records may need to be kept for a minimum of five years after the end of the business relationship or transaction.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures may include:

• Secure systems and platforms

• Password protection

• Restricted access to client information

• Staff access controls

• Secure storage of records

• Use of reputable service providers

• Internal policies for handling client data

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

You have rights under data protection law. These may include the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how we use your personal information

• Object to our use of your personal information

• Object to direct marketing

• Withdraw consent where we rely on consent

• Request a copy of your personal information in a portable format

• Complain to the Information Commissioner’s Office if you are unhappy with how we handle your information

To exercise your rights, contact us at:

admin@luxinternational.co.uk

We may need to verify your identity before responding to certain requests.

11. Cookies, Pixels and Tracking

Our website, landing pages and advertising campaigns may use cookies, pixels and similar technologies to:

• Measure website traffic

• Understand how users interact with our website

• Improve our adverts and marketing campaigns

• Track enquiries and conversions

• Retarget users who have shown interest in our services

• Analyse marketing performance

Where required, we will ask for your consent before using non-essential cookies or tracking technologies.

You can control cookies through your browser settings or cookie consent options on our website.

12. Third-Party Platforms

If you submit your information through Facebook, Instagram, Meta, Google, WhatsApp or another third-party platform, that platform may also process your information under its own privacy policy.

We are responsible for how we use the information once we receive it from those platforms.

You should also review the privacy policies of any third-party platforms you use.

13. Property Information and Third-Party Offers

Property information, prices, availability, payment plans, expected returns, incentives, developer offers and investment details may be provided by third-party developers, partners or service providers.

We take reasonable care when sharing information with you, but property availability, pricing, incentives and terms may change without notice.

Nothing in our communications should be treated as financial, legal, tax or investment advice. You should seek independent professional advice before making any property purchase or investment decision.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, marketing activity, technology or data processing practices.

The latest version will be made available on our website or provided upon request.

15. Contact Us

For questions about this Privacy Policy or how we use your personal information, contact:

Lux International Real Estate
Address: Bartle House, Oxford Court, City Centre, 9 Oxford Ct, Manchester M2 3WQ
Email: admin@luxinternational.co.uk
Phone: +44 7398 861569